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Technical Services Agreement template
Technical Services Agreement sample


What is Technical Services Agreement?

Technical Services Agreement Details technical support services, specifying service levels, response times, and support hours.



Sample template:



TECHNICAL SERVICES AGREEMENT


This Technical Services Agreement (the "Agreement") is entered into as of the 12th day of November 2023 ("Effective Date") between TechPro Solutions Inc, a registered company incorporated under the laws of the United States having its principal office at [ADDRESS] ("Provider"), and AlphaTech Industries LLC, a limited liability company duly formed and existing in accordance with the laws of the United States with its registered office at [ADDRESS] ("Client").

1. SCOPE OF SERVICES

1.1. Services


Provider shall deliver professional technical services, support, and solutions as described in the attached Schedule A ("Services") during the term of this Agreement. The Services will be performed at the location as specified by the Client, or remotely as agreed upon by both Parties from time to time.



2. TERM AND TERMINATION

2.1. Term


The term of this Agreement shall commence on the Effective Date and continue until the 20th day of November 2023 unless terminated earlier as per the termination provisions provided herein ("Term").



2.2. Termination


Either Party may terminate this Agreement upon written notice to the other Party in case of a material breach of this Agreement by the other Party, provided that the breaching Party has been given a thirty (30) days' written notice to cure such material breach and has failed to cure such material breach within that period.



3. SERVICE LEVELS, RESPONSE TIMES, AND SUPPORT HOURS

3.1. Service Levels


Provider shall maintain a high standard of service quality and work diligently to address all Client's requests related to the Services. The Provider shall ensure that the Services are provided in a manner that is efficient, prompt, and conforms to the industry's best practices.



3.2. Response Times


Provider shall respond to any requests or notifications from the Client concerning the Services within two (2) hours during regular business hours and within four (4) hours outside the regular business hours. In case of an emergency, Provider shall respond within one (1) hour after receiving a request for assistance from the Client.



3.3. Support Hours


Provider's regular business hours are from 9:00 AM to 5:00 PM, Monday through Friday, excluding public holidays. Notwithstanding the foregoing, Provider will make all reasonable efforts to provide support to Client outside the regular business hours as and when required by the Client.



4. FEES AND PAYMENT

4.1. Fees and Expenses


Client shall pay Provider the fees and expenses as specified in the attached Schedule B ("Fees"). Client shall reimburse Provider for all pre-approved, reasonable costs and expenses incurred by Provider in connection with the performance of the Services.



4.2. Invoicing and Payment


Provider will invoice Client for the Fees and expenses on or before the last day of each month, or upon completion of the Services, whichever comes first. Client shall pay each invoice within thirty (30) days of receipt. Invoices not paid within this period shall bear interest at the rate of 1.5% per month, or the maximum rate allowed by applicable law, whichever is lower, from the invoice date until the date of payment.



5. INDEPENDENT CONTRACTOR RELATIONSHIP

Provider's relationship with Client will be that of an independent contractor, and nothing in this Agreement shall create or imply an agency, partnership, joint venture or employer-employee relationship between the Parties. Provider will not be entitled to any of the benefits that the Client may make available to its employees, including but not limited to health insurance, pension, or profit-sharing plans. Provider shall be responsible for any taxes, Social Security contributions, and any other fees or costs arising from the performance of the Services.



6. CONFIDENTIALITY

Both Parties agree to maintain the confidentiality of the terms of this Agreement and all proprietary and/or confidential information received from the other Party in connection with the performance of the Services hereunder. Both parties shall take all necessary precautions to protect the confidentiality of the other Party's information. The obligations of confidentiality under this Agreement shall survive the termination of this Agreement for a period of two (2) years.



7. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the United States, excluding any conflict of law provisions. Any dispute arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the federal and state courts located in [STATE], United States.



8. MISCELLANEOUS

8.1. Notices


All notices, requests, demands, and other communications under this Agreement shall be in writing and shall be deemed to have been duly given on the date of service if personally delivered, or if sent by email, facsimile, or by a nationally recognized overnight courier, on the day of receipt.



8.2. Entire Agreement


This Agreement, together with its Schedules, constitutes the entire agreement and understanding of the Parties relating to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, negotiations, conversations, discussions, and understandings, whether oral or written, relating to the subject matter hereof.



8.3. Amendments


This Agreement may be amended or modified only by a written instrument executed by both Parties hereto.



8.4. Waiver


The waiver by either Party of a breach or violation of any provision of this Agreement will not operate as, or be construed to be, a waiver of any subsequent breach of the same or any other provision hereof



8.5. Counterparts


This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument.



IN WITNESS WHEREOF, the Parties have executed this Agreement as of the Effective Date first above written.

TechPro Solutions Inc
_________________________
[Authorized Signature]
[Print Name and Title]

AlphaTech Industries LLC
_________________________
[Authorized Signature]
[Print Name and Title]

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Common Sections of a Technical Services Agreement


In this Technical Services Agreement, you will see the following sections:

  1. Scope of Services
  2. Term and Termination
  3. Service Levels, Response Times, and Support Hours
  4. Fees and Payment
  5. Independent Contractor Relationship
  6. Confidentiality
  7. Governing Law
  8. Miscellaneous


Analysis/Summary of each section

  1. Scope of Services : This section outlines the technical services, support, and solutions that the Provider will deliver to the Client. These services are detailed in Schedule A and can be performed at a location specified by the Client or remotely, as agreed upon by both parties.

  2. Term and Termination : This section specifies the duration of the agreement, starting from the Effective Date and ending on a predetermined date, unless terminated earlier. It also explains the termination process, which can occur if either party breaches the agreement and fails to remedy the breach within 30 days of receiving written notice.

  3. Service Levels, Response Times, and Support Hours : This section sets the standards for service quality, response times, and support hours. The Provider must maintain high service quality, respond to requests within specified timeframes, and provide support during regular business hours, with reasonable efforts to provide support outside of those hours if needed.

  4. Fees and Payment : This section outlines the fees and expenses the Client must pay to the Provider for their services, as detailed in Schedule B. It also explains the invoicing and payment process, including a 30-day payment window and interest on late payments.

  5. Independent Contractor Relationship : This section clarifies that the Provider is an independent contractor and not an employee, agent, or partner of the Client. The Provider is responsible for their own taxes, Social Security contributions, and other fees or costs related to their services.

  6. Confidentiality : This section requires both parties to maintain the confidentiality of the agreement terms and any proprietary or confidential information received from the other party. The confidentiality obligations last for two years after the termination of the agreement.

  7. Governing Law : This section states that the agreement is governed by the laws of the United States, excluding any conflict of law provisions. Any disputes arising from the agreement will be resolved in the federal and state courts located in a specified state.

  8. Miscellaneous : This section covers various additional provisions, such as the requirements for notices, the agreement being the entire understanding between the parties, amendment procedures, waiver conditions, and the ability to execute the agreement in counterparts.

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